Clarity. Innovation. ARA.
POWERED BY
Vela Networks
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INTEGRATE
WALLBOARD
AGENTS
ANALYSIS
SUITE
AGENTS
Works with your CRMs:
AI performance
METRICVALUETRENDCalls handled342+18%Avg handle time1:48-9%After-hours answered38+12%Bookings made27+6%Answer rate100%+4%
AI CRM actions
create_contactSarah Jenkins
update_deal£4,200 · Won
book_viewingThu 14:00
add_notePrefers 2pm
log_call01:44 logged
send_smssending…
Call Details
07700 900418
Inbound · 22/06/2026
Duration00:01:44
Wait time00:06
IntentBook viewing
SentimentPositive
AI outcomeViewing booked
RecordingAvailable
Live transcript
● LIVE
AraThanks for calling, how can I help?
CallerI'd like to book a viewing.
AraSure - which property is it?
CallerThe flat on Bridge Street.
AraI can do Thursday at 2pm or 4pm.
Caller2pm works for me.
AraBooked you in for Thursday 2pm.
hubspot
reapit
salesforce
jane
odoo
zoho
alto
dentally
cliniko
loop
street
dynamics365
bitrix24
outlook
INTEGRATE
Plugs straight into the tools you already run.
hubspot
hubspot
reapit
reapit
salesforce
salesforce
jane
jane
odoo
odoo
zoho
zoho
alto
alto
dentally
dentally
google
google
cliniko
cliniko
loop
loop
SMS
SMS
street
street
outlook
outlook
dynamics365
dynamics365
bitrix24
bitrix24
INTEGRATE
Plugs straight into the tools you already run.
hubspot
hubspot
reapit
reapit
salesforce
salesforce
jane
jane
odoo
odoo
zoho
zoho
alto
alto
dentally
dentally
google
google
cliniko
cliniko
loop
loop
SMS
SMS
street
street
outlook
outlook
dynamics365
dynamics365
bitrix24
bitrix24
● INCOMING CALL● REC
SJ
Sarah Jenkins
+44 7700 900912 · Mobile
Ringing…
MATCHED IN STREET
SJ
Sarah Jenkins
Vendor · Selling
Property14 Bridge Street
StageUnder offer
Last contact12 days ago
Screen-pop · click to dial
Agents
INOUTTALKQUOTA
Daniel R.201 · Available12518:2017/40
Megan T.202 · On call221841:0540/40
Owen P.203 · Available839:1411/40
Sara L.204 · Wrap-up192133:4840/40
Jacob M.205 · Available15922:3024/40
Call History
TIMEFROMSTATUS
08:4107700 900417Answered
08:3707700 900882Answered
08:2901632 960145Missed
08:1807700 900203Answered
08:0507700 900564Answered
07:5201632 960778Missed
Queues
QUEUECALLSANSMISSABANDSLAAVG WAITAVG TALK
SalesQueue 6500
42392193%0:083:12
SupportQueue 6501
58515288%0:144:05
BillingQueue 6502
191810100%0:052:48
OnboardingQueue 6503
111100100%0:065:20
TechnicalQueue 6504
33293191%0:116:40
OverflowQueue 6505
752071%0:221:53
Deals Done
12/15TODAY
AI History
Calls handled by AraTIMEFROMOUTCOME
08:4407700 900631Booked callback
08:3907700 900118Took message
08:3107700 900540Qualified lead
08:2207700 900297Transferred to sales
08:1007700 900885Booked callback
Calls by agent
TOTAL142
Daniel R.3827%
Megan T.2417%
Owen P.1913%
Sara L.1511%
Jacob M.139%
Priya S.118%
Tom B.96%
Others139%
Branding
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Ara
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